Shree Balaji Trading Co. (“we”, “us”, “our”, or “Shree Balaji Trading Co.”) is committed to providing genuine products and a reliable shopping experience to our customers.

This Return, Replacement & Refund Policy explains the conditions under which products purchased through www.shreebalajitrading.in may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms of this policy, subject to your rights under applicable Indian consumer protection laws.

1. Return Window

Unless a different return/replacement period is specifically mentioned on the product page, eligible products purchased from our website may be requested for return within 7 days from the date of delivery.

The return request must be raised within the applicable return period. Requests received after the applicable return period may not be accepted, except where required under applicable law or where specifically approved by Shree Balaji Trading Co.

The applicable return/replacement conditions may vary depending on the product category, manufacturer warranty, nature of the product, and reason for return.

2. When Is a Product Eligible for Return or Replacement?

A product may be eligible for return or replacement if:

• The product delivered is different from the product ordered.

• The product is received damaged or defective.

• The product has missing parts, accessories, or components that were included with the order.

• The product does not match the description or specifications provided on our website.

• A manufacturing defect is identified, subject to verification and applicable manufacturer warranty terms.

• The product is otherwise eligible for return/replacement as specifically mentioned on the product page.

All return requests are subject to verification.

3. Product Condition Required for Return

For a return to be accepted, the product should, wherever applicable:

• Be in its original condition.

• Include the original manufacturer's box/packaging.

• Include all accessories, cables, manuals, warranty cards, labels, and other items supplied with the product.

• Have the original serial number, model number, barcode, or other identification marks intact.

• Not show signs of misuse, physical abuse, unauthorized repair, alteration, burning, liquid damage, or improper installation.

• Not have been modified, dismantled, repaired, or tampered with by the customer or any unauthorized person.

Important: Packaging Condition

Products may not be accepted for return where the product's original packaging has been opened, damaged, torn, tampered with, or materially altered after delivery by the customer, particularly where such condition affects the ability to resell or verify the product.

However, this condition does not restrict a customer's rights where the product was delivered damaged, defective, incorrect, incomplete, or otherwise not in conformity with the order, subject to verification and applicable law.

4. Products Damaged During Delivery

Customers are requested to carefully inspect the package at the time of delivery, wherever possible.

If the package or product appears damaged at the time of delivery:

1. Take clear photographs/videos of the outer package before opening it.

2. Take photographs/videos of the product and internal packaging after opening.

3. Contact us as soon as possible and preferably within 48 hours of delivery.

4. Provide the order number and relevant photographs/videos for verification.

A delivery-damage report after the prescribed return period may be considered only where permitted by applicable law or at the discretion of Shree Balaji Trading Co.

5. Unboxing Video

For high-value, electronic, electrical, solar, inverter, battery, pump, and other technical products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product and all accessories have been fully inspected.

The video should clearly show:

• The shipping package and shipping label.

• The condition of the package before opening.

• The manufacturer's seal, if applicable.

• The product.

• Serial number/model number, where visible.

• All accessories and components received.

An unboxing video may assist us in investigating claims relating to missing, damaged, incorrect, or defective products.

Failure to provide an unboxing video does not by itself automatically remove any rights available to a customer under applicable law; however, the absence of supporting evidence may affect our ability to verify certain claims.

6. Non-Returnable / Non-Eligible Situations

A product may not be eligible for return where:

• The customer has ordered the wrong model, size, specification, capacity, colour, or variant, where the product page does not provide a change-of-mind return option.

• The customer has changed their mind after placing the order, where the product is not designated as returnable for such reason.

• The product has been used beyond what is reasonably necessary to inspect or verify it.

• The product has been installed, commissioned, connected, operated, or modified where such activity makes the product unsuitable for resale, except where the claim relates to a genuine defect or other legally protected issue.

• The product has been physically damaged after delivery due to misuse, negligence, improper handling, improper installation, electrical damage, water/liquid damage, voltage fluctuation, short circuit, accident, or unauthorized repair.

• Original packaging, accessories, manuals, warranty documents, labels, or other supplied components are missing, where their absence prevents verification or resale.

• The product or packaging has been intentionally damaged, altered, tampered with, or substituted.

• The product has been repaired or opened by an unauthorized person.

• The return request is raised after the applicable return window, except where required under applicable law or manufacturer warranty.

• The product is specifically identified as non-returnable on its product page, subject to applicable consumer rights in cases of defective, damaged, incorrect, or incomplete delivery.

7. Change-of-Mind Returns

Unless expressly stated otherwise on the relevant product page, change-of-mind returns are not guaranteed.

Examples include:

• Ordered the wrong model.

• Ordered the wrong capacity.

• Ordered the wrong product.

• Product is no longer required.

• Customer's requirement has changed.

• Customer expected a different size, colour, specification, or feature despite the product information being correctly displayed.

Where a product is eligible for a change-of-mind return, the product must be returned in unused and resalable condition with its original packaging, accessories, documentation, and other supplied items.

8. Electrical, Solar, Battery, Pump & Technical Products

For technical products such as:

• Solar panels and solar systems

• Solar inverters

• Home/UPS inverters

• Batteries

• Lithium batteries

• Water pumps and submersible pumps

• Electrical products

• Other technical/electronic equipment

returns may be subject to technical inspection, manufacturer guidelines, warranty conditions, and verification of installation/use.

Where a defect is covered by the manufacturer's warranty, we may facilitate the applicable warranty/service process instead of treating the matter as a standard customer-return request.

Installation, commissioning, transportation, labour, service, or other charges, where applicable, may be treated separately according to the relevant product, quotation, warranty terms, and applicable law.

9. Warranty Claims

A manufacturer's warranty is separate from our standard return window.

If a product develops a manufacturing defect after the applicable return period but during the manufacturer's warranty period, the customer should contact us or the manufacturer's authorized service centre, as applicable.

Warranty coverage is determined according to the manufacturer's warranty terms.

Warranty does not normally cover damage caused by:

• Improper installation.

• Incorrect electrical connection.

• Voltage fluctuation or electrical surge.

• Physical damage.

• Water/liquid damage where the product is not designed for such exposure.

• Misuse or negligence.

• Unauthorized modification or repair.

• Normal wear and tear.

• Use contrary to the manufacturer's instructions.

The exact warranty conditions applicable to a product will be those provided by the relevant manufacturer.

10. Return Request Process

To request a return or replacement:

1. Contact Shree Balaji Trading Co. through the contact details provided on our website.

2. Provide your order number and registered contact details.

3. Clearly explain the reason for the return/replacement.

4. Provide photographs/videos or other information requested for verification.

5. Follow the return instructions provided by our team.

6. Keep the product safely packed until the return process is completed.

We may request additional information, photographs, videos, serial numbers, or other evidence where reasonably necessary to verify the claim.

11. Return Verification

All return requests are subject to verification.

Once the returned product is received, we may inspect:

• Product condition.

• Serial/model number.

• Physical damage.

• Accessories and components.

• Original packaging.

• Signs of use, installation, misuse, or tampering.

• Whether the returned product corresponds to the product originally shipped.

If the returned product does not meet the applicable return conditions, the return, replacement, or refund may be declined to the extent permitted by applicable law.

12. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method or through the applicable payment mechanism used for the order, subject to the payment gateway/banking process.

The time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service provider.

Where applicable, the refund amount may be adjusted for any amount that is lawfully chargeable or non-refundable under the applicable terms, including approved shipping or service charges where clearly disclosed and legally permissible.

No deduction will be made where such deduction is prohibited under applicable law.

13. Replacement

Where a product qualifies for replacement:

• Replacement is subject to product availability.

• The replacement product will generally be the same model/variant as the original order.

• If the same product is unavailable, we may offer another appropriate resolution, including refund, subject to applicable law and the circumstances of the case.

• Replacement products may be subject to the same verification and warranty conditions as the original product.

14. Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to receive the product and follow the applicable return process, if the product is eligible for return.

If a cancellation is accepted before dispatch, the applicable refund will be processed according to the payment method and applicable terms.

15. Refusal or Non-Acceptance of Delivery

Repeated refusal or non-acceptance of orders may result in additional delivery/handling consequences and may affect future order processing, subject to applicable law.

Where an order is returned to us because of customer-requested cancellation, incorrect address, repeated delivery failure, or refusal to accept delivery, any refund will be handled according to the applicable order terms and applicable law.

16. Fraudulent or Abusive Return Claims

Shree Balaji Trading Co. reserves the right to investigate suspected fraudulent, misleading, or abusive return claims.

Examples may include:

• Returning a different product from the one supplied.

• Product substitution.

• Removal or alteration of serial numbers or identification labels.

• Deliberately damaging a product after delivery.

• Repeated false damage/defect claims.

• Returning used, damaged, or incomplete products while claiming they were received in that condition.

• Providing manipulated or misleading evidence.

Where misuse or fraud is established, we may decline the claim and take other appropriate action permitted under applicable law.

17. Products That Cannot Be Returned Due to Their Nature

Certain products may be non-returnable or subject to special return conditions because of their nature, installation requirements, hygiene considerations, customization, safety requirements, or manufacturer policy.

The applicable return condition, wherever different from this general policy, will be displayed on the relevant product page or communicated to the customer before/at the time of purchase.

Nothing in this policy is intended to exclude or restrict any mandatory rights available to consumers under applicable Indian law.

18. Customer Responsibility

Customers are responsible for:

• Providing a correct and complete delivery address.

• Providing an accessible contact number.

• Checking the product and package upon delivery.

• Following the manufacturer's installation and usage instructions.

• Keeping invoices, warranty documents, and product identification information safely.

• Preserving the original packaging and accessories during the applicable return period.

• Raising return/replacement claims within the applicable return window.

19. Limitation of This Policy

This policy is intended to establish the return, replacement, and refund process for purchases made through www.shreebalajitrading.in.

Nothing in this policy shall be interpreted as excluding, restricting, or waiving any rights or remedies that cannot legally be excluded under applicable Indian laws, including applicable consumer protection laws.

Where a specific product page, manufacturer's warranty, quotation, or written order confirmation provides additional product-specific terms, those terms will apply to the extent they are consistent with applicable law.

20. Contact Us

For return, replacement, or refund-related queries, please contact:

Shree Balaji Trading Co.

Website: https://shreebalajitrading.in

Email: info@shreebalajitrading.in

For faster assistance, please keep your Order ID, invoice, registered mobile number, and relevant photographs/videos ready.

Shree Balaji Trading Co. reserves the right to update this Return, Replacement & Refund Policy from time to time. The updated version will be published on this page with the applicable effective/update date.